Endnote (Basic): Technical Support

In addition to contacting the Library, you can contact Clarivate Analytics directly:

Technical support

Monday – Friday, 9 a.m. – 8 p.m. Eastern

+1-800-336-4474, press 4

There are rarely compatibility issues with either Windows or iOS platforms with EndNote Basic. However, it is possible to have issues with older versions of MS Word if you wish to use Cite While You Write.  To learn more about compatibility issues see EndNote online compatibility and requirements FAQ at the Clarivate website.

The number one tech support question we get is the issue of EndNote not showing up in the toolbar ribbon of Word.  Often, the root cause of this is that MS Word was open when you attempted the first install of the plugin in. 

Step 1: As a first step to troubleshoot, make sure MS Word is closed. Then try to re-install the .exe file. When prompted with a screen to Modify, Repair, or Remove the application, select Modify.

Step 2:  Check to see if the Plugins are clear or have a Red X. If there is a Red X next to the plugin, open the drop down menu and select "Entire feature will be installed on a local hard drive."

 Step 3: Follow the remaining instructions to complete the installation. Then open Word to see if the EndNote menu option is available.

Depending on your operating system, the EndNote ribbon may be initially hidden from view from your Toolbars. You can find it by selecting the View menu option, then Toolbars, and EndNote.