In addition to contacting the Library, you can contact Clarivate Analytics directly. Clarivate Analytics offers free technical support for EndNote 20, EndNote X9 and EndNote X8 for Windows and Mac. If you have an older version of EndNote, support is limited.
Technical support
Monday – Friday, 9 a.m. – 8 p.m. Eastern
+1-800-336-4474, press 4
To learn more about compatibility issues with different versions of Word or with browsers, see EndNote online compatibility and requirements FAQ at the Clarivate website.