In addition to contacting the Library or the DMU help desk, you may also try the online Customer Service provied by McGraw Hill (by email at OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 [toll-free, U.S. only] or 1-614-759-3663 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time) to confirm you have the correct username and password for your MyAccess account or for other technical support issues.
If you were asked to log in to the site in order to access content, you may need to create a MyAccess account. In order to take advantage of some of the key features of the platform, like downloading the app or using the quiz features, you need to create a My Access account. This account will work across the AccessMedicine, AccessSurgery, and OMBID McGraw Hill services.
App Tech Tip: If you have been off campus for 3 months and only use the app, you may be asked to re-authenticate your affiliation with DMU. Access the web version of the database using the library links, then sign in to your MyAccess Account You will then be able to access the DMU subscription for 90 days from any location, after which you must repeat this process for continued access.
If you are experiencing trouble accessing a Library resource, please let us know! Sometimes we don't know there is a problem unless you report it.
For help or more information, contact the Library. We can assist with basic troubleshooting and verify whether or not there are any known issues with the resource you are trying to access. Help is available in person between Monday-Friday 8:00 - 4:30 PM.
Are you experiencing technical problems, such as logging into the DMU campus network? Please contact the DMU Helpdesk. Help Desk On-Site Hours: Monday - Friday: 7:00 am - 6:00 pm
Phone: (515) 271-1537