Dear Students,
Library staff have been notified that students may be having trouble viewing the Library website from off campus. We realize this posting will not reach those of you currently unable to get to the library website, but we felt it was important to post the message in order to make the technology fix available publicly. Thank you for letting us know about the trouble you are experiencing and hope that the following steps will resolve the trouble.
Please use Option 1 before trying Option 2. These steps are for use on your DMU issued or Windows computer/laptop.
Option 1: Clear your local DNS Cache
- Click your START button
- Type “command” (no quotes)
- Right-Click the Command icon that appears and Run-as-Adminstrator
This will open a black command prompt window.
- Type “ipconfig /flushdns” (no quotes) and press Enter
You should see a “Succesfully flushed the DNS resolve cache” message
- Reboot your computer
Option 2: Reset the IP stacks
- Click your START button
- Type “command” (no quotes)
- Right-Click the Command icon that appears and Run-as-Adminstrator
This will open a black command prompt window.
- Type the following commands and press enter after each one:
- Netsh int ipv4 reset
- Netsh int ipv6 reset
- Netsh winsock reset
- Reboot your computer
If the problems persist, please contact the DMU Solutions Hub at solutionshub@dmu.edu or 515-271-1522