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Access to Library Resources & Other Technical Issues

The guide covers key information on how to access Library information resources on and off campus

Off Campus - Can't Open Library Website (8/8/19)

Dear Students,

Library staff  have been notified that students may be having trouble viewing the Library website from off campus.  We thank you for letting us know about the trouble you are experiencing and hope that the following steps will resolve the trouble.

Please use Option 1 before trying Option 2.  These steps are for use on your DMU issued or Windows computer/laptop.

Option 1: Clear your local DNS Cache

  1. Click your START button
  2. Type “command” (no quotes)
  3. Right-Click the Command icon that appears and Run-as-Adminstrator

This will open a black command prompt window.

  1. Type “ipconfig /flushdns” (no quotes) and press Enter

You should see a “Succesfully flushed the DNS resolve cache” message

  1. Reboot your computer

 

Option 2: Reset the IP stacks

  1. Click your START button
  2. Type “command” (no quotes)
  3. Right-Click the Command icon that appears and Run-as-Adminstrator

This will open a black command prompt window.

  1. Type the following commands and press enter after each one:
    1. Netsh int ipv4 reset
    2. Netsh int ipv6 reset
    3. Netsh winsock reset
  2. Reboot your computer

If the problems persist, please contact the DMU Help Desk at help.desk@dmu.edu or 515-271-1522

Des Moines University Library
library@dmu.edu
515-271-1537