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Access to Library Resources & Other Technical Issues

The guide covers key information on how to access Library information resources on and off campus

Problems Logging in?

Dear Students,

The authentication/log in for library resources is slightly different from the log in you use when accessing D2L, etc.  Just enter the text prior to the @ sign for your email, as in the example below. Your password is the same. This is a modified log in from what you use with other DMU services. 

library login screen

Proquest Ebook Central - Scheduled Downtime Jun 27th, 2020

ProQuest will be performing maintenance on Ebook Central  on Saturday, June 27th  between 11:00 am - 2:00 pm CST.

Library ebooks on this platform may not be available during this time.

Ebsco (3/25/2020)

Having trouble accessing an Ebsco product?  Please click on this link:

http://search.ebscohost.com/testauth.aspx

Then, click “Remove EBSCOhost Authentication Cookie”. Close the browser and try to access the resource again.

This diagnostic tool is helpful when troubleshooting EBSCO products to  ensure that any "hidden" EBSCO sessions are closed, in addition to clearing out the EBSCO cookies hidden in your browser. 

Off Campus - Can't Open Library Website

Dear Students,

Library staff  have been notified that students may be having trouble viewing the Library website from off campus.  We realize this posting will not reach those of you currently unable to get to the library website, but we felt it was important to post the message in order to make the technology fix available publicly. Thank you for letting us know about the trouble you are experiencing and hope that the following steps will resolve the trouble.

Please use Option 1 before trying Option 2.  These steps are for use on your DMU issued or Windows computer/laptop.

Option 1: Clear your local DNS Cache

  1. Click your START button
  2. Type “command” (no quotes)
  3. Right-Click the Command icon that appears and Run-as-Adminstrator

This will open a black command prompt window.

  1. Type “ipconfig /flushdns” (no quotes) and press Enter

You should see a “Succesfully flushed the DNS resolve cache” message

  1. Reboot your computer

 

Option 2: Reset the IP stacks

  1. Click your START button
  2. Type “command” (no quotes)
  3. Right-Click the Command icon that appears and Run-as-Adminstrator

This will open a black command prompt window.

  1. Type the following commands and press enter after each one:
    1. Netsh int ipv4 reset
    2. Netsh int ipv6 reset
    3. Netsh winsock reset
  2. Reboot your computer

If the problems persist, please contact the DMU Help Desk at help.desk@dmu.edu or 515-271-1522

New England Journal of Medicine - Interactive Medical Cases for PA Students

Des Moines University Library
library@dmu.edu
515-271-1537