After you place a request in ILLiad, library staff get to work trying to find another library that has the journal you need. Once we obtain a pdf on your behalf, we'll send you an email that looks something like this to let you know the article has arrived:
You will then be able to click on the link in the email to get into your ILLiad account and retrieve the documents. Or, you can access your account directly if you are concerned the email might be a phishing scam.
For articles, or other pdfs, click on Electronically Received Articles under the View menu. You will have 90 days to download the pdf to your computer. After 90 days, the library will delete the pdf from your ILLiad account.