Generally we can get article pdf's within 5 business days. Often we can get journal pdf's sooner, maybe even as fast as a day or two.
Books or other print documents will take longer to receive as we have to wait for another Library to mail out the item. This makes it hard to predict a time line, but you should expect on average 5-10 business days.
Generally, the library can obtain materials for free. But on very rare occasions, we cannot. When this happens, faculty or students would need to pay for the material in question. However, we do not charge you unless we have confirmation that you are willing to pay. Even if you indicate a willingness to pay we will always check with you first.
If you need to change your account information, login to your ILLiad account. Under the Tools menu, select Change user Information.