APA PsycInfo: Technical Support

Having trouble accessing an Ebsco product?  Please click on the link below.

Then, click “Remove EBSCOhost Authentication Cookie”. Close the browser and try to access the resource again.

This diagnostic tool is helpful when troubleshooting EBSCO products to  ensure that any "hidden" EBSCO sessions are closed, in addition to clearing out the EBSCO cookies hidden in your browser. 

In addition to contacting the Library and the DMU Helpdesk, we recommend utilizing EBSCO's Support Site at http://support.ebsco.com.  The FAQ database, tutorials, and user guides can provide answers to your technical questions. Ebsco Support Representatives are available by phone (800) 758-5995) or e-mail 24 hours a day, Monday through Friday, as well as Saturday and Sunday from 9 a.m. to 5 p.m. (US EST).

If you are experiencing trouble accessing a Library resource, please let us know! Sometimes we don't know there is a problem unless you report it.

For help or more information, contact the Library. We can assist with basic troubleshooting and verify whether or not there are any known issues with the resource you are trying to access. Help is available in person between Monday-Friday 8:00 a.m. - 4:30 p.m.

• 515-271-1537 
• library@dmu.edu
• Edge of Advancement, 2nd Floor, CEE offices or Library Collections Room

Are you experiencing technical problems, such as logging into the DMU campus network? Please contact the DMU Solutions Hub. Solutions Hub On-Site Hours: Monday - Friday: 7:00 a.m. - 5:00 p.m.

• 515-271-1522
• SolutionsHub@dmu.edu
• Edge of Advancement, 2nd Floor
• 24 hour support via phone