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Ebsco and Cookies
Having trouble accessing an Ebsco product? Please click on this link:
Then, click “Remove EBSCOhost Authentication Cookie”. Close the browser and try to access the resource again.
This diagnostic tool is helpful when troubleshooting EBSCO products to ensure that any "hidden" EBSCO sessions are closed, in addition to clearing out the EBSCO cookies hidden in your browser.
In addition to contacting the Library and the DMU Helpdesk, we recommend utilizing EBSCO's Support Site at
http://support.ebsco.com. The FAQ database, tutorials, and user guides can provide answers to your technical questions. Ebsco Support Representatives are available by phone (800) 758-5995) or e-mail 24 hours a day, Monday through Friday, as well as Saturday and Sunday from 9 a.m. to 5 p.m. (US EST).
Need Help @ DMU?
If you are experiencing trouble accessing a Library resource, please let us know! Sometimes we don't know there is a problem unless you report it.
For help or more information, contact the Library. We can assist with basic troubleshooting and verify whether or not there are any known issues with the resource you are trying to access. Help is available in person between Monday-Friday 8:00 a.m. - 4:30 p.m.
Are you experiencing technical problems, such as logging into the DMU campus network? Please contact the DMU Helpdesk. Help Desk On-Site Hours:
Monday - Friday: 7:00 a.m. - 6:00 p.m.
Help.Desk@dmu.edu Academic Center, Lower Level, Room L7
24 hour support via phone