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ClinicalKey: Technical Support

Full text journals & reference books; Medline citations; First Consult point-of-care clinical monographs; Procedures Consult surgical videos; Clinical Pharmacology drug monographs

Tech Issues

Need Help? In addition to the Library  or DMU Solutions Hub Staff, or you can contact Elsevier directly for ClinicalKey support:

Institutional Technical Support

  • telephone US toll-free: +1 (888) 615 4500

  • telephone Non toll-free: +1 (314) 523 4900

Service hours: 8 am – 8 pm Eastern Time

(St. Louis office)

Need Help @ DMU?

If you are experiencing trouble accessing a Library resource, please let us know! Sometimes we don't know there is a problem unless you report it.

For help or more information, contact the Library. We can assist with basic troubleshooting and verify whether or not there are any known issues with the resource you are trying to access. Help is available in person between Monday-Friday 8:00 a.m. - 4:30 p.m.

  • 515-271-1537 
  • Edge of Advancement, 2nd Floor, CEE offices or Library Collections Room

Are you experiencing technical problems, such as logging into the DMU campus network? Please contact the DMU Solutions Hub. Solutions Hub On-Site Hours: Monday - Friday: 7:00 a.m. - 5:00 p.m.


Phone: 515-271-1537