Sometimes, you need help straight from the source. Call VisualDX technical support at 800-357-7611, option 5, between 8:30 - 4:30 EST.
One example of when you'll need this number is when you follow the library directions for setting up your mobile app and things still don't seem to work. On rare occasions, your ID is not associated with DMU and VisualDX has to fix things on their end to get your identity re-associated with our institution.
Don't see your question addressed on this guide? Read the VisualDX FAQ's.
If you are experiencing trouble accessing a Library resource, please let us know! Sometimes we don't know there is a problem unless you report it.
For help or more information, contact the Library. We can assist with basic troubleshooting and verify whether or not there are any known issues with the resource you are trying to access. Help is available in person between Monday-Friday 8:00 - 4:30 PM.
Are you experiencing technical problems, such as logging into the DMU campus network? Please contact the DMU Helpdesk. Help Desk On-Site Hours: Monday - Friday: 7:00 am - 6:00 pm
Phone: (515) 271-1537